Support and Service Coordinator

Are you ready to shape the future technological landscape in Europe?
We are dedicated to responsible digitalisation, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organisations thrive in a rapidly evolving digital world. Are you ready to shape the future through technology? Your journey starts here. Take a look at some of our impactful projects here: https://netcompany.com/cases/ 

Are you ready to discover the role of a Support and Service Coordinator in Netcompany?

We are seeking a highly organized and experienced Support and Service Coordinator to manage the delivery and quality of our Information Systems (IS) support services. This role is crucial for ensuring effective coordination between support and project teams, maintaining service quality, and providing excellent user assistance.

As a Support and Service Coordinator, you will:

• Oversee the organization, implementation, and maintenance of IS support.
• Coordinate internal support teams and external project teams to ensure seamless service delivery.
• Manage and follow up on user requests, provide guidance on information system usage, and manage IS-related incidents, including organizing the reporting process.
• Participate in the conception and organization of user documentation and manage the conception and delivery of IS and ICT training programs.
• Elaborate and implement relevant support processes to enhance efficiency and service quality.
• Monitor and follow up on overall IS service quality.
• Coordinate and manage collaborative tools, including wiki sites, collaborative sites, and social networks.
• Actively participate in user, service, and project meetings.

What would make you a fit for the role:

• Bachelor's degree in Information Technology, Computer Science, or a related field + 8 years of experience in an IT Service Management, IT Support, or Coordination role.
• Proven knowledge in end-user assistance or support of information systems.
• Good knowledge of ITIL principles and processes, related certifications are preferred.
• Familiarity with collaborative platforms, including wiki sites, collaborative sites, and social networks.
• Ability to clearly and effectively communicate technical information to both technical and non-technical stakeholders.
• Proven ability to manage multiple priorities, projects, and deadlines in a fast-paced environment.
• Ability to coordinate and motivate diverse support and project teams without direct managerial authority.
• Excellent communication skills in English; French is highly desirable.

Being a part of the Netcompany team, you will be provided with:

• Opportunity to work in a modern environment
• Competitive compensation & benefits package
• Hospitalization plan
• Hybrid working model
• Meal and commuting allowance
• Well-being activities (on premises)
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)
• Personalized development plan for targeted career growth

If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!

By joining Netcompany Belgium, you will be an integral part of a distinguished team of 600+ tech enthusiasts working for international projects, primarily within the European Institutions market, with a unique opportunity to shape the future of digital services in an environment that values ideas and fosters growth.

Please upload your CV in English via the Apply button. All applications will be treated as strictly confidential.

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience.

In the following link you may find our CV Submission privacy notice: https://netcompany.com/cv-submission-privacy-notice/